Hoax calls cost lives as well as alot of money

I read in the paper a couple of days ago of how a woman called the 999 emergency services as someone had stolen her snowman! She was called irresponsible and was given advice by Kent police of real 999 emergencies. The call could have cost someones life if someone couldnt get through cause of the stupid phone call and it was a real emergency which a snowman being stolen definetly isnt.
I also read in the times a while ago how hoax emergency calls are costing the fire brigade £42 billion a year. hoax calls about fires, terrorist attacks and traffic accidents are the reason for this huge cost and the article says how the biggest offenders live in London. London is a big city and so anything like a terrorist attack in the city could hurt alot of innocent people and so calls like this as well as the snowman incident are irresponsible. Last year 21,000 incidents which were checked out ended up being a hoax. Within the article is says how attending an unknown hoax call costs the government £1,970 as half the countrys firement and firewomen are paid per call out. Our countrys in enough debt and its because of this stupidity that its happening.
In my opinion the call should be traced and the idiot behind the call should be fined the amount that its cost for the fake call out.